Privacy Policy
MOTA ENGIL REMO CHARGING (hereinafter “REMO”) is part of the Mota-Engil Group, SGPS SA (hereinafter the “Mota-Engil Group”), and makes every effort to ensure the security of personal data.
Accordingly, REMO has prepared this Privacy Policy to explain how it collects and processes personal data, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as the “GDPR”), as well as with all other applicable privacy and personal data protection legislation.
The personal data processing described in this Policy concerns the personal data of all individuals who interact with REMO in any way.
This document describes the conditions under which REMO processes the personal data belonging to those individuals, hereinafter referred to as “Data Subjects”. REMO respects the Data Subjects’ right to privacy and hereby declares that it complies with all applicable legal and regulatory provisions concerning privacy and personal data protection, adopting appropriate measures to ensure the privacy and confidentiality of the personal data provided by Data Subjects.
To fully understand how data is processed, its purpose, and the rights of Data Subjects, we recommend regularly reviewing this Privacy Policy.
Who is responsible for processing your personal data?
REMO is the entity responsible for data processing under the GDPR and may be contacted by email at privacy@mota-engil.com, by telephone at +351 220 914 260 (national fixed-line call), or by visiting our offices at Rua do Rego Lameiro, no. 38, 4300-454 Porto, or Rua Mário Dionísio, no. 2, 2799-557 Linda-a-Velha.
What personal data do we collect?
The personal data we collect depends on the context of interactions with REMO, within the scope of its business activities and in compliance with its legal obligations.
REMO collects and processes personal data voluntarily provided by the Data Subject through various contact channels, whether in person, via its website, by telephone, post, or email.
Any information provided by the Data Subject will only be used for the purposes described and in strict compliance with data protection legislation.
What are the purposes for collecting your personal data and the legal basis for processing it?
REMO ensures that your personal data will be processed exclusively for the purposes for which it was collected or for purposes compatible with the original purpose of collection. We may also process your personal data for all purposes legally provided for.
Customer Support Services
REMO uses customers’ personal data to provide support and respond to any questions or requests. This generally requires the use of personal contact details and information regarding the customer’s issue (for example, information requests, service orders, complaints regarding a product or service, general questions, suggestions, compliments, etc.).
In these situations, your data must be processed in order to perform the contract entered into between you and REMO, or to carry out any pre-contractual procedures related to your request. If you do not provide your data, we will not be able to provide the requested or contracted services.
Your data will be retained for this purpose during the term of the contract(s), plus 10 years after their termination. Data relating to potential customers will be retained for two years.
Customers’ personal data may also be processed by REMO for dispute management purposes. The legal basis for such processing is REMO’s legitimate interest, and the data will be retained for the period necessary for the exercise of the respective rights.
Marketing Communications
REMO, with customers’ consent (where required), or based on its legitimate interests where there is a prior customer relationship, will use customers’ personal data to provide information about new goods, products, or services (for example, marketing communications, campaigns, and promotions).
This may be done by email, advertisements, SMS messages, telephone calls, and postal mail, to the extent permitted by applicable legislation. Some campaigns and promotions of the Mota-Engil Group are carried out on third-party websites and/or social media platforms.
The use of customers’ personal data for these purposes is voluntary, meaning customers may withdraw their consent at any time.
Customer data will be retained for this purpose until the Data Subject exercises the right to withdraw consent or object to processing.
Management of Complaints and Contacts Received
In their relationship with REMO, customers may send us suggestions or complaints regarding the services provided.
In such situations, their data will be collected in order to analyze and resolve the issue underlying the request/complaint and will be processed based on REMO’s legitimate interests or within the scope of fulfilling contractual obligations.
Events
At events organized by REMO, personal data must be processed for registration and participation purposes, and images may also be collected upon obtaining the respective consent.
In specific situations where prior consent cannot be obtained, REMO may process the data based on its legitimate interests, while safeguarding the right to withdraw consent or object to processing.
The Data Subject’s data will be retained for this purpose until the right to withdraw consent or object to processing is exercised.
Supplier Management
Suppliers’ data must be processed in order to perform the contract entered into between the supplier and REMO or to carry out any pre-contractual procedures.
If the data is not provided, we will not be able to provide the contracted services.
The data will be retained for this purpose during the term of the contract, plus 10 years after its termination. Data relating to potential suppliers will be retained for two years.
Suppliers’ personal data may also be processed by REMO for dispute management purposes. The legal basis for processing is REMO’s legitimate interest, and the data will be retained for the period necessary for the exercise of the respective rights.
REMO suppliers’ data, namely that of their employees, may be disclosed to REMO’s customers for the fulfilment of legal or contractual obligations.
Recruitment
When opening a job vacancy or in response to an unsolicited application, REMO will process personal data for candidate selection and recruitment purposes, where necessary for pre-contractual procedures.
The personal data collected will be retained for a maximum period of two years if the candidate is not hired.
With consent, we may retain the data for a period longer than two years if the Data Subject wishes to be considered for future vacancies matching their profile.
Video Surveillance System
REMO has a video surveillance system at its facilities to ensure the security of people and property.
Based on REMO’s legitimate interests, we will collect image recordings of all persons entering our premises, without audio.
Such data may be disclosed to criminal police or judicial authorities upon request.
The images collected will be stored for a maximum period of 30 days from the date of recording (unless other legislation applies).
Telephone Call Recording
When contacted by telephone, and within the scope of REMO’s business activities, we may record calls, after informing the caller and obtaining their consent, for the management of the pre-contractual relationship, service improvement, and quality control purposes, based on REMO’s legitimate interests.
These recordings will be stored in accordance with legal requirements or for the period necessary for REMO’s defense in any administrative or judicial proceedings.
Provision of Services and Fulfilment of Contractual Obligations
Within the scope of REMO’s activities, contracts are entered into with Data Subjects.
For the provision of services and compliance with obligations established by law or contract, REMO will process customers’ personal data.
This processing will be limited to what is strictly necessary to comply with the contractual and legal obligations arising from the relationship established with the Data Subject.
The data processed in this context may vary; however, as a rule, it will include basic data, contact details, financial data (for billing and invoice issuance), information regarding consumption and charging sessions, and location data (limited to charging locations).
REMO may also implement specific campaigns, such as cashback or loyalty programs, which may require the collection of additional personal data.
Should this occur, and where necessary to supplement the information provided herein, such details will be included in a specific document presenting those initiatives.
How long do we retain your personal data?
The personal data collected and processed will be retained, according to its purpose, for the applicable legal periods.
Where there is no legal retention period for storing personal data, it will only be stored for the appropriate period necessary, taking into account the purposes for which it was collected, unless the Data Subject exercises their right to object to processing, erase the data, or withdraw consent within the legal time limits.
Upon reaching the maximum retention period, personal data will be anonymized through an irreversible process (anonymized data may be retained) or securely destroyed.
For marketing and contact purposes, personal data will be stored after obtaining your consent and for as long as such consent is not withdrawn.
What are the rights of Data Subjects?
Under applicable legislation, Data Subjects may exercise the following rights:
- Right of Access: the right to obtain confirmation as to whether personal data is being processed and, where that is the case, access to the data. In this case, REMO reserves the right to charge a reasonable fee to cover administrative costs;
- Right to Rectification: the right to rectify inaccurate personal data and request that incomplete personal data be completed;
- Right to Erasure: the right to erase personal data, except where there are grounds for retaining the data;
- Right to Restriction of Processing: the right to restrict the processing of personal data for certain categories of data or processing purposes;
- Right to Data Portability: the right to receive personal data concerning you in a structured, commonly used, and machine-readable format, and the right to transmit such data to another controller;
- Right to Object: the right to object at any time to the processing of personal data, including processing for direct marketing purposes;
- Right not to be subject to automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise their rights, Data Subjects should contact us using the contact details indicated in the “Contact Information of the Data Controller” section below.
Data Subjects also have the right to withdraw their consent whenever it has been provided, using the contacts mentioned above. However, withdrawal of consent does not invalidate processing carried out prior to the withdrawal.
Data Subjects also have the right to lodge a complaint with the supervisory authority in Portugal, the CNPD, or with another supervisory authority, or to seek any other judicial remedy, should they believe that their personal data is not being processed correctly by REMO under applicable legislation and this Policy.
Contact Information of the Data Controller
REMO is not required to appoint a Data Protection Officer (DPO) under the applicable legislation. However, in order to maintain contact with Data Subjects, we provide the following contact for clarifying any relevant issues regarding the processing of personal data and the exercise of Data Subjects’ rights:
What security measures are adopted?
REMO is committed to implementing appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure, or unauthorized access.
An appropriate level of security is applied to processing risks, taking into account the nature of the data to be protected.
REMO carries out its activities using systems designed to safeguard personal data, implementing procedures that prevent unauthorized access, accidental loss, and/or destruction of personal data, in compliance with personal data protection legislation.
Why do we share personal data?
REMO may share personal data with third parties who will have access to it. These third parties include public authorities, partners, and service providers, among others.
Within the scope of its business activities, REMO may use subcontractors who will access and process personal data in accordance with our instructions.
We ensure that such subcontractors provide adequate technical and organizational measures to ensure that data is processed in compliance with the GDPR and other applicable legislation, as well as to guarantee the protection of Data Subjects’ rights.
Accordingly, REMO may also share personal data where necessary or appropriate under applicable law, to comply with legal obligations, respond to requests from public authorities where the vital interests of the Data Subject or third parties are at stake, protect REMO’s rights and property, or where prior consent has been obtained.
Under what circumstances will we transfer your personal data to third countries?
REMO’s business activities involve the transfer of personal data to third countries – located outside the European Union or not part of the European Economic Area – although this occurs only sporadically and whenever a relationship is established with other services used by REMO.
In such circumstances, all necessary and appropriate measures will be adopted to protect personal data.
One such situation occurs within the scope of REMO’s presence on social media platforms, where we have limited influence over the data processing carried out by such platforms (for example, member management and management of general information).
Where we have no influence, we seek, to the extent possible, to ensure that social media operators act in accordance with the privacy and data protection requirements imposed by the GDPR. However, in many cases, we have no influence over the data processing carried out by these operators and have no clear knowledge of which data is processed on certain occasions.
Social media operators manage the entire IT infrastructure of the service, applying their own privacy and data protection rules and maintaining their own relationship with users (to the extent that users are registered users of the social network). Furthermore, operators are solely responsible for all issues related to user profile data, to which REMO has no access.
For more information regarding data processing carried out by social media operators, please consult their respective Privacy Policies:
How do we use cookies?
For more information about cookies and how REMO uses them on its website, please consult our Cookie Policy.
Changes to the Privacy Policy
Any updates to this Privacy Policy will be communicated through a notice on the homepage of the website REMO Website so that the changes can be immediately understood.
By continuing to use this website after the implementation of any amendment to the Privacy Policy communicated through this means, users are deemed to be aware of the changes and to accept their terms.